How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled 'add to cart', within this box there will be a button which you can click on to add this item to the basket.
How do I know my item has been added to the shopping cart?
Once you have clicked on the 'add to cart' button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to 'Edit Cart' in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to 'Checkout' in the top menu navigation bar. When the link to 'Checkout' is clicked on, it will take you directly to the secure checkout for completion of the purchase.
How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to 'Edit Cart' in the top menu navigation bar.
How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to 'calculate shipping'.
How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the 'Order Tracking' section via the link on the top menu navigation bar. However, most orders do not have a tracking number! If goods are in stock, orders are despatched within 14 days of your order.
My order never arrived
Please contact the site owner via the 'contact us' page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable. If your order is lost by Australia Post will resend your order but we request that three weeks pass from the despatch date prior to the order being resent. For international orders six weeks is required to wait! You must advise us within six weeks if your order did not arrive. We do not refund or resend orders if you wait longer than this.
An item is missing from my shipment or is broken.
Please contact the site owner via the 'contact us' page if your order is incomplete or incorrect.
We hope that you are delighted with your order. However, we will exchange your order within 7 working days as long as the goods are returned undamaged. If the return is as a result of an error or fault from Ornamenta we will refund the delivery charge otherwise the delivery fee is non-refundable.
When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the web shop owner via the 'contact us' page.
We will ship the back order, which including other items that are in stock, as soon as possible, but a we reserve the right to charge for the back order items at the time of your order. If you wish for the other items in the order to be delivered prior to the estimated due date, a further delivery charge will be incurred.
How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
I forgot my password.
On the edit page of your account, found via the 'Members' box, there is a link called 'Forgotten your password? Click here.' This is where you can have your password emailed directly emailed to you.
Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called 'calculate shipping'. Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.
When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store. In this box you will see a link to 'calculate shipping'. From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart.
Heaven in Earth reserves the right to use our courier, Fastway, with orders that may have chosen Australia Post. We also may use Australia Post, even if the courier option was chosen. No extra charge will occur under these circumstances. Fastway does not deliver to post office boxes.
Due to occasional losses by Australia Post, some, but not all orders will be sent by registered post.
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged. All our products include GST. Your order will be processed under Heaven in Earth. Our ABN is 58 584 581 708.
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website.
All images on this website are the property of Heaven in Earth and Ornamenta and may not be used without permission.
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
I have a question on my charges.
Please contact the site owner via the 'contact us' page if you have any questions regarding your order.
I need a copy of my receipt/invoice
If your invoice receipt has not been received by email and would like a hard copy, please contact the site owner via the 'contact us' page to have one sent directly to you.
When will my credit card be charged?
Your credit card is charged when order is received, if your card can not be charged, we will attempt to contact you. If you are not contactable, the goods you ordered will not be sent.
How do I find my product?
There are two ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords.
How do I contact you?
You can contact the owners of this shopping cart via the 'contact us' page located in the storefront.